Welcome to Midust Touch Cleaning Services! These terms and conditions outline the rules and regulations for the use of our website, located at www.midusttouch.com. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Midust Touch Cleaning Services if you do not agree to all the terms and conditions stated on this page.

1. Definitions
“Company,” “We,” “Our,” or “Us” refers to Midust Touch Cleaning Services.
“Website” refers to www.midusttouch.com.
“You,” “Your,” “Clients,” “Customers” refers to the individual accessing or using the website or our services.

2. Use of the Website
2.1 Eligibility
You must be at least 18 years old to use our website and services. By using our website, you represent and warrant that you meet this age requirement.

2.2 License
Midust Touch Cleaning Services grants you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. You agree not to use the website for any unlawful or prohibited activities.

2.3 Restrictions
You are expressly prohibited from:

Republishing material from the website
Selling, renting, or sub-licensing material from the website
Reproducing, duplicating, or copying material from the website
Redistributing content from the website

3. Services
3.1 Booking and Payment
To book our cleaning services, you must provide accurate and complete information. Payment for services must be made in accordance with the payment terms provided on the website. We reserve the right to refuse or cancel any booking at our discretion. Payment is due on the day of the scheduled appointment. Our company requires full and complete payment before starting any cleaning service that we offer. We accept cash, credit cards, and debit cards (Visa, MasterCard, American Express, Discovery). We currently do not accept checks or money orders.  We securely store a card on file to guarantee service. On the day of your scheduled service, we will process the payment using the card on file to confirm and secure the transaction prior to our arrival. This system provides our company security, better scheduling and planning, and reduces the risk of non-payment.

3.2 Cancellation and Refunds
Cancellation of services must be made at least 48 hours before the scheduled appointment to qualify for a full refund. Cancellations made within 48 hours of the appointment will incur a cancellation fee. If you need to cancel or reschedule a cleaning appointment, a minimum of 48 business hours’ notice (excluding weekends) is required. Reminder emails and/or text messages are sent 48 hours before your scheduled appointment. This policy is strictly enforced to prevent lost wages for our cleaning professionals.

If a cleaning appointment is canceled less than 48 hours in advance, or if the team is turned away or unable to enter the home, a fee of 50% of the service cost will be charged.
If a cleaning is rescheduled less than 48 hours in advance, a 25% fee based on the quoted service price will be charged.
Please ensure that water and electricity are available for the cleaning. If these are not provided, our cancellation policy will apply. Note that top bunk beds will not be changed or made, but bottom bunk beds are accessible for cleaning. Teams will not exceed the reach of a 2-3 step ladder.

In the rare event that Midust Touch Cleaning Services must cancel a scheduled appointment with less than 48 hours’ notice, the next cleaning will be provided at half price. If we need to reschedule with less than 48 hours’ notice, a $25 credit will be applied to your next cleaning. If the client declines our offer to reschedule, no credit will be granted. Midust Touch Cleaning Services reserves the right to change, cancel, or reschedule due to inclement weather. The safety of our team members is a priority.

Please note that the 48-hour notice and $25 credit do not apply in cases of weather-related changes.

3.3 Service Quality
We strive to provide high-quality cleaning services. We put priorities in the satisfaction of our company’s standards, ensuring that each cleaning service corresponds to our strict quality control. Although customer opinions are important to us, we strive to support our internal control indicators for the best experience in order to provide reliable and in -depth decisions for cleaning.

3.4 What We Don’t Provide
Hazardous or biohazardous materials: We don’t handle mold, asbestos, body fluids, etc. as they require special cleaning and safety procedures.
Pest control: We do not provide pest or rodent control services.
Personal Valuables and Special Items: We do not clean or handle personal valuables, antiques, or artwork that require special care.
Cluttered Homes: We do not handle clutter removal for homes that require extensive sorting or disposal.
Carpet and Upholstery Cleaning: This is not included in our standard, deep, nor customized cleaning service.
Hard to Reach Areas: We do not service very high areas or areas that are not accessible.
Organizational services: We do not provide the organization of personal goods or items if they are not requested as an additional service.
Our cleaning company does not service basements, attics, dens, or garages that do not have accessible openings. These areas often present challenges due to limited accessibility, clutter, and environmental conditions.
For services outside these areas, please contact us to discuss specific needs.

4. User Conduct
4.1 Prohibited Conduct
You agree not to engage in any of the following prohibited activities:

Violating any applicable laws or regulations
Using the website for any illegal or unauthorized purpose
Interfering with or disrupting the website or servers or networks connected to the website
Transmitting any viruses, worms, or other harmful code
4.2 User Content
If you submit any content to the website, you grant Midust Touch a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content.

5. Intellectual Property
5.1 Ownership
All content, features, and functionality on the website, including but not limited to text, graphics, logos, images, and software, are the exclusive property of Midust Touch Cleaning Services and are protected by intellectual property laws.

5.2 Trademarks
The trademarks, logos, and service marks displayed on the website are the property of Midust Touch Cleaning Services. You are not permitted to use these marks without prior written consent from Midust Touch Cleaning Services.

6. Disclaimers and Limitation of Liability
6.1 Disclaimer of Warranties
The website and our services are provided on an “as is” and “as available” basis. We make no warranties or representations, either express or implied, regarding the website or the services.

6.2 Limitation of Liability
In no event shall Midust Touch Cleaning Services be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of the website or our services.

7. Indemnification
You agree to indemnify and hold harmless Midust Touch Cleaning Services , its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your use of the website or services.

8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Virginia, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

9. Changes to Terms and Conditions
Midust Touch Cleaning Services reserves the right to modify these terms and conditions at any time. We will notify you of any changes by posting the new terms and conditions on the website. Your continued use of the website after such modifications will constitute your acknowledgment of the modified terms and conditions and your agreement to abide by them.

10. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Phone:(757)-741-8171 or (844)-333-7110

Thank you for choosing Midust Touch Cleaning Services!